![121441958_572534330131817_4790964838470255310_n_edited_edited_edited.jpg](https://static.wixstatic.com/media/7b4050_dfd058760b154d8d95c11fb6b031911e~mv2.jpg/v1/crop/x_0,y_40,w_640,h_751/fill/w_460,h_560,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/121441958_572534330131817_4790964838470255310_n_edited_edited_edited.jpg)
Hi! I’m Andy!
Everyone is Welcomed!!!
Welcome to my personal site! Thank you for visiting! I'm excited share with you and background and experiences! Come Explore!
I'm confident that I can add value to your team! If you have any questions or would like to discuss any opportunities to work together, feel free to get in touch through my contact form.
![1_glTLzMkSCz2tlK7e09REzg.jpeg](https://static.wixstatic.com/media/7b4050_0808321691ed4b6d8bdc988b8b235698~mv2.jpeg/v1/fill/w_569,h_569,al_c,lg_1,q_80,enc_avif,quality_auto/1_glTLzMkSCz2tlK7e09REzg.jpeg)
About
As you may know, I'm Andy. I'm currently a Support Lead at Inovaetion Inc, DBA: PtEverywhere. It's a software designed to help and encourage digital practice management for physical therapists. For more details on what I do there, please continue reading my background in the professional experience section.
Just little bit about myself, I was born in Cambodia. I'm the first in my family who has graduated from a Master's degree in the United States. I have a Master of Art in Strategic Communication and a Bachelor of Science in Business Administration in Finance from Liberty University. I enjoy studying multicultural relationships, and I also love crunching numbers at the same time. I love to plan ahead to ensure minimal hiccups in both personal life and business events.
Throughout my life, I've been a passionate connector and a success driven careerist. I love facing challenge head-on and pave my ways to many accomplishments. My passion drives me through countless opportunities, and my enthusiasm helps me build unique experiences and extraordinary relationships both personally and professionally.
Recently, I have been picking up some good habits, such as going to the gym and hiking. It's definitely a challenge for me because I have never been a athletic person. However, I want to change that. I want to be healthier, stronger, and gain more confidence. With helps and encouragements from my wife and my colleagues, I have been able to keep up with this habit and changed myself for the better! As Maya Angelou said, “If you don't like something, change it. If you can't change it, change your attitude.”
Professional Experience
Background & Expertise
Jan 2021 - Current
Support Lead, Inovaetion Inc
Pilot RCM (Revenue Cycle Management) project with technical analysts while consulting 50+ hybrid clinics to increase workflow efficiency and reduce significant insurance claim errors between B2B2C.
Utilize Google Meet and CRM platforms, including Jira and HubSpot to service 30+ tickets daily (2000+ clients total), working with sales team to resolve hardships and negotiate for retentions.
Produce 150+ general and RCM online correspondence templates by categories that substantially reduce ticket turnaround by 5X and coordinate Knowledge Base articles to lessen support workloads.
Improve vendor communication between the US and international team members turnaround time by 3X by establishing protocols and templates to track technical cases and general inquiries.
Propose solutions and turn data insights into production by working with the technical team while continuously reviewing business needs, refine priorities, and outline milestones and deliverables.
May 2020 - August 2020
Billing Representative Temp, Alert Medical Alarm
Concluded over 1000+ irregular payments and settlement goal set at the beginning of the employment by refiling insurance claims that was set in the course of three months period.
Acquired proper authorization through PA Medicare site by identifying and designating over 30+ care coordinator direct contacts to patient profiles to reduce intermission between calls.
January 2019 - July 2019
Manager, Excel Home Care
Established recruitment plans, interviews, and evaluation standards for intercultural field staff in accordance to HIPAA and other legal requirements to ensure patients are getting proper care.
Intercommunicated with local communities, including churches, temples, and associations, to educate and promote home care program offered by Medicaid to generate an average of 30+ leads per event
Operated Bolt CRM platform to guarantee 200+ potential clients are well-informed about the program while participating their intercultural events to build multicultural relationships.
Administered and approved payroll transactions for all contract employees from 7 locations while ensuring customer services are provided in a timely matter for Chinatown branch.
July 2018 to January 2019
Financial Coordinator, LJ&K
Generated and analyzed daily and monthly financial statements and business summary to attain data based on products and services to alleviate business risks and supplies turnaround time.
May 2017 - Aug 2017
Financial Analyst Intern, BGEA
Researched different accounting systems, and launched QuickBooks training for international offices.
September 2017 - December 2017
Financial Reporting Intern, The Seminar Network
Reconcile employee monthly expenses and create financial and budgeting reports for 30+ entities.
January 2016 - May 2018
Math Tutor, Liberty University
Taught and mentored university level math courses such as algebra, statistic, finance, and math for liberal art
August 2016 - May 2017
Financial Analyst, SAM Fund
Created weekly report using MS Word, Excel, and PowerPoint to invest in the stock market with endorsement fund from the University
If you have questions about my experience, don’t hesitate to reach out.
Education
My Studies
August 2019 - December 2020
Liberty University
MA: Strategic Communication
GPA: 4.0
January 2014 - May 2018
Liberty University
BS: Business Administration
Specialization: Finance
GPA: 3.95
Graduated with Honor: Summa Cum Laude, Alpha Lambda Delta
Qualified Dean's List Recipient
My Skills
Everyday is a new day to learn new skills. I'm eager to engage in new activities and test myself with new challenges. I have always push myself to the limit to expand my skill set though personal and professional experiences.
Below you will find some of my key abilities, along with how these skills have led to success.
![Image by Sebastian Herrmann](https://static.wixstatic.com/media/nsplsh_d7900da7239c4f98b628c7d4e16ff558~mv2.jpg/v1/fill/w_220,h_147,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/Image%20by%20Sebastian%20Herrmann.jpg)
Customer Service
Strong Relationship Building
![Image by Tadas Sar](https://static.wixstatic.com/media/nsplsh_543031475a684253794d51~mv2_d_4032_3024_s_4_2.jpg/v1/fill/w_220,h_165,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/Image%20by%20Tadas%20Sar.jpg)
Microsoft Office
Word, Excel, PowerPoint Proficiency
![Financial Analyst](https://static.wixstatic.com/media/11062b_0ad7b3b5f9534df39883435b729afca1~mv2.jpg/v1/crop/x_0,y_0,w_4400,h_4000/fill/w_220,h_200,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/Financial%20Analyst.jpg)
Excel
Top 5% on LinkedIn Skill Test
![old-mysterious-ancient-khmer-language-on](https://static.wixstatic.com/media/7b4050_c7a59eec65ce47ccada65595dd314aa7~mv2.jpg/v1/fill/w_220,h_162,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/old-mysterious-ancient-khmer-language-on.jpg)
Khmer (Cambodian)
Naturally Fluent
![images (1).jpg](https://static.wixstatic.com/media/7b4050_cd452d4ae28a48ebb0d10b4c1344a57f~mv2.jpg/v1/fill/w_220,h_146,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/images%20(1).jpg)
Mandarin Chinese
Speak and Write As a Native
![socialmedia-mn2s.jpg](https://static.wixstatic.com/media/7b4050_f7e1917e4bac48c58a41461ae41df269~mv2.jpg/v1/fill/w_220,h_167,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/socialmedia-mn2s.jpg)
Social Media
Keeping Up with the Society
![Speaker](https://static.wixstatic.com/media/515c2410e09149e89d8d70b84beaba0a.jpg/v1/crop/x_333,y_0,w_4071,h_3701/fill/w_220,h_200,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/Speaker.jpg)
Public Speaking
Personal and Friendly
![Friendly Dog](https://static.wixstatic.com/media/11062b_a9f74f42d07d4c63bec08ba13b03d10c~mv2.jpg/v1/crop/x_844,y_0,w_4224,h_3840/fill/w_220,h_200,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/Friendly%20Dog.jpg)
Relationship Building
CRM Loyalty
![Keyboard and Mouse](https://static.wixstatic.com/media/0c2d11194b8042ca9f11f7f681339102.jpg/v1/fill/w_840,h_560,al_c,q_85,usm_0.66_1.00_0.01,enc_avif,quality_auto/0c2d11194b8042ca9f11f7f681339102.jpg)
"If you want something you've never had, you must be willing to do something you've never done"
Thomas Jefferson
Volunteer Work
Giving Back
February 2017 - April 2017
Tax Preparer, LU International Student Office
Coordinated all foreign students at Liberty University in filing their tax forms to the Internal Revenue Service (IRS)
June 2016 - August 2016
Document Control Coordinator, Remeber Nhu
Coordinated and documented data of sponsored children to American nonprofit organizations that partners with Remember Nhu.
August 2015 - May 2016
Accounting Tutor, LU School of Business
Supervised students with the core principle of accounting knowledge (ACCT 211 and ACCT 212)
January 2015 - May 2015
Event Assistant, LU International Student Office
Administered and assisted in international student event preparations
My Interests
Photography
True Self-Fulfillment
Explore
My Favorite Hobby
Gardening
Favorite Pastime
Swimming
True Self-Fulfillment
![Organized Desk](https://static.wixstatic.com/media/c8f8437acd52491f8d15c875476f3a9d.jpg/v1/fill/w_490,h_353,al_c,q_80,usm_0.66_1.00_0.01,enc_avif,quality_auto/c8f8437acd52491f8d15c875476f3a9d.jpg)