top of page
121441958_572534330131817_4790964838470255310_n_edited_edited_edited.jpg

Hi! I’m Andy!

Everyone is Welcomed!!!

Welcome to my personal site! Thank you for visiting! I'm excited share with you and background and experiences! Come Explore! 


I'm confident that I can add value to your team! If you have any questions or would like to discuss any opportunities to work together, feel free to get in touch through my contact form.

Home: Welcome
1_glTLzMkSCz2tlK7e09REzg.jpeg

About

As you may know, I'm Andy. I'm currently a Support Lead at Inovaetion Inc, DBA: PtEverywhere. It's a software designed to help and encourage digital practice management for physical therapists. For more details on what I do there, please continue reading my background in the professional experience section. 


Just little bit about myself, I was born in Cambodia. I'm the first in my family who has graduated from a Master's degree in the United States. I have a Master of Art in Strategic Communication and a Bachelor of Science in Business Administration in Finance from Liberty University. I enjoy studying multicultural relationships, and I also love crunching numbers at the same time. I love to plan ahead to ensure minimal hiccups in both personal life and business events. 


Throughout my life, I've been a passionate connector and a success driven careerist. I love facing challenge head-on and pave my ways to many accomplishments. My passion drives me through countless opportunities, and my enthusiasm helps me build unique experiences and extraordinary relationships both personally and professionally.

Recently, I have been picking up some good habits, such as going to the gym and hiking. It's definitely a challenge for me because I have never been a athletic person. However, I want to change that. I want to be healthier, stronger, and gain more confidence. With helps and encouragements from my wife and my colleagues, I have been able to keep up with this habit and changed myself for the better! As Maya Angelou said,  “If you don't like something, change it. If you can't change it, change your attitude.” 

Home: About Me

Professional Experience

Background & Expertise

Jan 2021 - Current

Support Lead, Inovaetion Inc

  • Pilot RCM (Revenue Cycle Management) project with technical analysts while consulting 50+ hybrid clinics to increase workflow efficiency and reduce significant insurance claim errors between B2B2C.

  • Utilize Google Meet and CRM platforms, including Jira and HubSpot to service 30+ tickets daily (2000+ clients total), working with sales team to resolve hardships and negotiate for retentions.

  • Produce 150+ general and RCM online correspondence templates by categories that substantially reduce ticket turnaround by 5X and coordinate Knowledge Base articles to lessen support workloads.

  • Improve vendor communication between the US and international team members turnaround time by 3X by establishing protocols and templates to track technical cases and general inquiries.

  • Propose solutions and turn data insights into production by working with the technical team while continuously reviewing business needs, refine priorities, and outline milestones and deliverables.  

May 2020 - August 2020

Billing Representative Temp, Alert Medical Alarm

  • Concluded over 1000+ irregular payments and settlement goal set at the beginning of the employment by refiling insurance claims that was set in the course of three months period.

  • Acquired proper authorization through PA Medicare site by identifying and designating over 30+ care coordinator direct contacts to patient profiles to reduce intermission between calls.

January 2019 - July 2019

Manager, Excel Home Care

  • Established recruitment plans, interviews, and evaluation standards for intercultural field staff in accordance to HIPAA and other legal requirements to ensure patients are getting proper care.

  • Intercommunicated with local communities, including churches, temples, and associations, to educate and promote home care program offered by Medicaid to generate an average of 30+ leads per event

  • Operated Bolt CRM platform to guarantee 200+ potential clients are well-informed about the program while participating their intercultural events to build multicultural relationships.

  • Administered and approved payroll transactions for all contract employees from 7 locations while ensuring customer services are provided in a timely matter for Chinatown branch.

July 2018 to January 2019

Financial Coordinator, LJ&K

  • Generated and analyzed daily and monthly financial statements and business summary to attain data based on products and services to alleviate business risks and supplies turnaround time.

May 2017 - Aug 2017

Financial Analyst Intern, BGEA

  • Researched different accounting systems, and launched QuickBooks training for international offices.

September 2017 - December 2017

Financial Reporting Intern, The Seminar Network

  • Reconcile employee monthly expenses and create financial and budgeting reports for 30+ entities.

January 2016 - May 2018

Math Tutor, Liberty University

  • Taught and mentored university level math courses such as algebra, statistic, finance, and math for liberal art

August 2016 - May 2017

Financial Analyst, SAM Fund

  • Created weekly report using MS Word, Excel, and PowerPoint to invest in the stock market with endorsement fund from the University

If you have questions about my experience, don’t hesitate to reach out.

Home: Experience
Home: Blog Feed

Education

My Studies

August 2019 - December 2020

Liberty University

MA: Strategic Communication 
GPA: 4.0

January 2014 - May 2018

Liberty University

BS: Business Administration
Specialization: Finance
GPA: 3.95
Graduated with Honor: Summa Cum Laude, Alpha Lambda Delta
Qualified Dean's List Recipient

Home: Education

My Skills

Everyday is a new day to learn new skills. I'm eager to engage in new activities and test myself with new challenges. I have always push myself to the limit to expand my skill set though personal and professional experiences. 
Below you will find some of my key abilities, along with how these skills have led to success.

Image by Sebastian Herrmann

Customer Service

Strong Relationship Building

Image by Tadas Sar

Microsoft Office

Word, Excel, PowerPoint Proficiency

Financial Analyst

Excel

Top 5% on LinkedIn Skill Test

old-mysterious-ancient-khmer-language-on

Khmer (Cambodian)

Naturally Fluent

images (1).jpg

Mandarin Chinese

Speak and Write As a Native

socialmedia-mn2s.jpg

Social Media

Keeping Up with the Society

Speaker

Public Speaking

Personal and Friendly

Friendly Dog

Relationship Building

CRM Loyalty

Home: Skills
Keyboard and Mouse

"If you want something you've never had, you must be willing to do something you've never done"

Thomas Jefferson

Home: Quote

Volunteer Work

Giving Back

February 2017 - April 2017 

Tax Preparer, LU International Student Office

Coordinated all foreign students at Liberty University in filing their tax forms to the Internal Revenue Service (IRS)

June 2016 - August 2016

Document Control Coordinator, Remeber Nhu

Coordinated and documented data of sponsored children to American nonprofit organizations that partners with Remember Nhu.

August 2015 - May 2016

Accounting Tutor, LU School of Business

Supervised students with the core principle of accounting knowledge (ACCT 211 and ACCT 212)

January 2015 - May 2015

Event Assistant, LU International Student Office

Administered and assisted in international student event preparations

Home: Volunteer Work

My Interests

Photography

True Self-Fulfillment

Explore

My Favorite Hobby

Gardening

Favorite Pastime

Swimming

True Self-Fulfillment

Organized Desk
Home: Interests

Let’s Connect

434-849-1023

Thanks for submitting!

Home: Contact

434-849-1023

©2020 by Andy Phan. Proudly created with Wix.com

bottom of page